According to the Five Star Alliance, a luxury travel company, a true five star hotel should have a concierge service available at least 16 hours per day.
It should also offer daily housekeeping, luggage storage, a fine dining restaurant or bar and transfers.
The hotel room should have dressing gowns and slippers, an electric safe, mini bar and wifi.
While some hotels have brought back amenities such as dressing gowns, some removed them for hygiene reasons during Covid.
